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  • Bummer Hosting News - 4th Notice

    May 21, 2018 by Tech Support

  • Hi,

    Please read the following to keep abreast of what's new at Bummer Hosting Solutions!

    1) Annual Training - Minimal office staffing from June 04, 2018 - June 14, 2018...
    2) Important! - Major PHP Upgrade in June, 2018...
    3) How to contact tech support or billing departments...
    4) Our office hours...

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    1) Annual Training - Minimal office staffing from June 04, 2018 - June 14, 2018...

    From June 4th (Monday) to June 14th (Thursday), the Bummer Hosting Solutions office will have minimal staffing. Tech support responses will be very slow during this time.

    During this time, Bummer Hosting Solutions employees will be attending their annual training seminars. This is a continuing effort in order to provide you with the best customer and tech support possible.

    Please schedule any changes to your web hosting services prior or after these dates. As always, 24 hour emergency support will be on duty for network or server issues.

    We apologize for any inconvenience this may cause, but with increased knowledge we will be able to serve you better than ever before!

    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
    2) IMPORTANT! - Major PHP Upgrade in June, 2018...

    On June 15th, tech support will be begin upgrading our servers to PHP 7.x. This new version of PHP is quite a bit different than previous versions, so some software will not function properly after the upgrade.

    PHP 7.x is now stable, it's supposed to be about twice as fast as previous versions and much more secure. It's a win, win, win situation for everyone!

    If you are running PHP software on your website, you need to contact the software developers and verify that their software is compatible with PHP 7.x. If your software will not run properly on PHP 7.x, you most likely will need to upgrade your software.

    - Again, it's important to verify your existing PHP software is compatible with PHP 7.x

    Please let us know if you have any questions or concerns about upgrading to PHP 7.x. This is something that should be looked in to now to avoid any issues after the upgrade.

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    3) How to contact tech support or the billing departments...

    In order to maintain the high quality service and security we provide, we REQUIRE all new tech support or billing department contacts be initiated at the following secure URLs...

    - Tech Support & Billing: https://www.bummerhosting.com/billing-support-login.php
    - General Contact Page: http://www.bummerhosting.com/contact.php

    All contact links above can be accessed at http://www.bummerhosting.com/contact.php and is easy to remember. There is a contact link on the top right of every page at http://www.bummerhosting.com.

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    4) Our office hours...

    Our office hours are: Monday-Friday, 9am-5pm CST (GMT -06:00).

    If you have any network or server issues after regular office hours, emergency support can be contacted by calling (888) 492-1212 or by visiting https://www.bummerhosting.com/emergency-support.php and filling out the emergency form.

    Should you have any questions, please let us know.

    Regards,
    Bummer Hosting Solutions
    www.BummerHosting.com
    (888) 492-1212 - Toll Free
    (972) 359-1849 - Dallas, Texas

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