Bummer Hosting Solutions Services Agreement Please read this agreement fully. Contact us with any questions you may have..
Terms, Conditions and Acceptable Use Policy
Bummer Hosting Solutions is also known and referred to as Bummer, Inc. Whenever referring to Bummer Hosting Solutions, all references also apply to Bummer, Inc. since they are one and the same.
Your personal and company data is safe with Bummer Hosting Solutions. Your personal address, company address, email address, and phone numbers are only used by us. We do not trade, lend, sale, share, or give the above information to another party without your consent.
Bummer Hosting Solutions is a full service and comprehensive provider of hosting solutions which include web page hosting, marketing, streaming video media, Java chat pages, shopping carts (e-commerce), digital rights management and web page development. Bummer Hosting Solutions has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services.
The general policy of Bummer Hosting Solutions is to act as a provider of internet presence and has specific ethical concerns regarding the use of its computers and servers detailed below. Bummer Hosting Solutions reserves the right to suspend or cancel a customer's access to any or all services provided by Bummer Hosting Solutions when we decide an account has been inappropriately used.
Bummer Hosting Solutions reserves the right to modify these terms. While we do try to notify our clients of any changes via email, you can always view the latest web hosting services agreement at http://www.bummerhosting.com/terms.php
Allowing Access To Your Billing And Tech Support Account. Bummer Hosting Solutions does not divulge client billing or technical information to anyone. In order for other parties to have billing and/or technical admin access, the original hosting client must contact us in writing via their secure billing and/or tech support admins. Phone calls are not accepted.
For verification purposes, we require the full name (first and last), valid contact email address, and valid contact phone number of those who are to be allowed access to billing and/or technical information. This information is kept on file until the original hosting client removes them. There are NO exceptions, the security for our clients and Bummer Hosting Solutions is paramount.
Both the tech support and billing departments are separate departments, thus access has to each has to be granted, by submitting a tech support ticket for each department. Access can not be granted for one department and have it automatically apply to the other department. You must login to BOTH departments if you want the same people to have access to both departments. Please contact us if you have any questions concerning billing or tech support access.
Web Hosting Software Provided By Bummer Hosting Solutions or Bummer Hosting Solutions All software installed, sold or provided for free by Bummer Hosting Solutions (shopping carts, form software, etc) can only be hosted on our servers. In the event a client leaves Bummer Hosting Solutions our software can NOT be transferred or moved to other servers. Nor can software installed, sold or provided for free be moved to another domain unless given written permission by Bummer Hosting Solutions. Bummer Hosting Solutions has spent a lot of money on software development costs and will not allow it to be transferred or used on other servers.
Free Web Site Builder For Bummer Hosting Solutions Clients Upon request, Bummer Hosting Solutions will set up our Web Site Builder for no charge. The Web Site Builder is a powerful web based program for the creation and design of mainstream web sites. Our Web Site Builder is for clients who have limited knowledge of HTML or do not know how to use web design software.
Please note, the Web Site Builder is not supported by Bummer Hosting Solutions. We do not offer free support for the Web Site Builder. It is the client's responsibility to learn how to use the Web Site Builder for the creation and design of their web site(s). Detailed instructions are available inside the client admin of the Web Site Builder via a "Help Link".
Paid tech support (advanced tech support) is available in blocks of 30 minutes for those who have questions on creating or designing a web site via the Web Site Builder. For pricing information, new and current clients of Bummer Hosting Solutions can contact the sales department at http://www.bummerhosting.com/contact.php
If your web site design is advanced or complicated in nature, the Web Site Builder is not for you. If advanced web site design is need, we suggest you try using Microsoft FrontPage or web design software such as Adobe Dreamweaver. Software for advanced web site design is harder to use and learn, but is much more capable for the design of complex web sites.
Unconditional 30 Day Money Back Guarantee At Bummer Hosting Solutions, we are very confident in our products and services. We provide a fast, reliable and comprehensive service. We take pride in resolving any issues quickly.
* We guarantee 99.9% server up time * For customer tech support, we can be contacted at https://www.bummerhosting.com/tech-support/ * Our clients also have 24/7 emergency server support at (888) 492-1212. Emergency support is for network or server issues. Emergency support can not help for lost passwords or other problems which can be resolved during normal business hours. * We help you to get started on the internet and are way beyond just a web hosting services provider. We supply many free scripts for our hosting clients and can aid in setting them up. * If you are transferring a domain from another web hosting provider, we can help you make the process painless!
We hope that you choose Bummer Hosting Solutions to provide you with the right eBusiness and hosting solution on the web. We'll be glad to serve your business.
Domain names registered through our services will be subject to per year domain registration fee. Should you decide to cancel your account within the initial 30 day period, you will receive a full refund on the hosting fees, minus the setup fees. The domain name registration fees can not be canceled. However arrangements can be made to transfer the domain name to your new provider, providing we have been reimbursed the fees for the domain name registration fees.
We will register domain names for you at no charge provided your domains are hosted on our servers for at least a year. Should you decide to cancel your web hosting within a year, we can make arrangements to transfer the domain to your new provider after the following conditions have been met:
* We have been reimbursed the fees for all domains on your account. * Three months have passed since your last financial transaction with us. * No monies are owed to Bummer Hosting Solutions
If no monies are owed to Bummer Hosting Solutions, we will set the DNS on your domains for your new web hosting provider during the 3 month wait period. After 3 months have passed, Bummer Hosting Solutions will gladly transfer the domains to your new provider. Domain name registration service fees are non-refundable.
Minimal Hosting Service Terms Bummer Hosting Solutions requires any client to pay for a minimum of 3 months for any hosting services they sign up for. This applies to all clients even if they sign up for our services and never use them or plan on using them just one time. Should a new client cancel before 3 months have expired, they will be billed for the remainder of the 3 month time period that is left. There are NO exceptions.
Server abuse Any attempt to undermine or cause harm to a server, a computer or a customer of Bummer Hosting Solutions is strictly prohibited.
Unauthorized use of other people's accounts, servers or computers Bummer Hosting Solutions will strongly react to any use or attempted use of an Internet account, server or computer without the owner's authorization. Such attempts include "internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.
Any unauthorized use of accounts or computers by a Bummer Hosting Solutions customer, whether or not the attacked account or computer belongs to Bummer Hosting Solutions, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation and civil or criminal legal action, depending on the seriousness of the attack.
Hate Material, and Racial Material Are Not Allowed Any type of hate materials, racial materials, or unlawful practices are not allowed on Bummer Servers.
Email Spamming or Unsolicited Advertisements Is Not Allowed Please read the below concerning email and spam very carefully...
BUMMER HOSTING SOLUTIONS HAS A ZERO TOLERANCE POLICY FOR SPAM IN ANY FORM.
Commercial advertisements with e-mail unsolicited commercial advertisements are not allowed in e-mail (commonly known as SPAM or UCE) and will result in account suspension or cancellation, without refund.
Commercial advertisements are un-welcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. Spamming or sending a message to many different off-topic newsgroups is particularly unethical and will be treated as such breach of this ethical policy.
Sending a message is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. E-mail is a person-to-person medium, not a broadcast medium. Accepted are opt-in mailing lists where the recipients have explicitly requested to receive advertisements and have an opt-out option. Proof must be made that recipient has opted-in to receive advertisements and/or newsletters in case of complaint.
All email terms agreed to above must be adhered to by all Bummer Hosting Solutions clients - there are NO exceptions. Should any domain or IP address used or owned by Bummer Hosting Solutions be placed on a spam database or spam list, the offending client will bear full financial responsibility for correcting any spam issues or problems if the terms above have not been adhered to.This includes any costs incurred by Bummer Hosting Solutions including research fees, attorney fees, and any other fee which may be encountered.
Payment Policies All accounts are set up on a pre-pay basis. If you choose to pay by credit or debit card upon registering for the Services, you thereby authorize Bummer Hosting Solutions to charge your credit card, debit card, or PayPal account to pay for any charges that may apply to your account. You must notify Bummer Hosting Solutions of any changes to your credit card account (including, without limitation, applicable account number or cancellation or expiration of the account), your billing address, or any information that may prohibit Bummer from charging your credit card or PayPal account. Bummer Hosting Solutions may also send periodic invoices to you for any applicable supplemental charges associated with your use of services. In addition, your failure to fully pay Bummer Hosting Solutions for services rendered will be deemed a material breach of this agreement, justifying Bummer Hosting Solution's suspension of services and/or termination of this agreement. Unless other terms have been agreed upon, any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension, late fees and/or reactivation fees. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Bummer Hosting Solutions in on-line writing for a request for termination of services. All payments are in U.S. currency. Payments can be made via cash, check, credit card, PayPal, and checks. All returned checks are subject to a $50.00 fee plus additional bank fees incurred by Bummer Hosting Solutions
Cancellation Bummer Hosting Solutions reserves the right to cancel service at any time due to policy violations. If Bummer Hosting Solutions institutes it's right of cancellation, no pro-rated fees will be refunded or credited as policies have been violated. Each customer is expected to use his/her account for the purpose of maintaining proper legitimate hosting services, with responsibility and respect toward other Internet users. Common sense is the best guide as to what is right and wrong, and it's the same guide we use when analyzing an event of bad behavior. Bummer Hosting Solutions has the right to deny business to a customer attempting to re-open an account after the user's account has been previously canceled due to a policy violation, constantly creating problems on a server, and/or constantly having billing problems (credit card denied way too often, checks bouncing, etc).
If Bummer Hosting Solutions reserves the right to no longer provide a customer with hosting service due to policies which results in extra costs, the extra costs will be billed to the customer (i.e. transfer, space, server destruction, server damage, devastating behavior, hacking, etc).
All web hosting services require a 30 day notice when being canceled. Customers can cancel services any time by logging in to their billing admin at https://www.bummerhosting.com/billing_dept.php and submitting a ticket for the service(s) to be canceled. A confirmation of any service cancellation is sent via the email address we have on file to the customer within one business day. Please configure all email spam filters for bummerhosting.com and bummerhosting.com. If an email confirmation is not received within one business day, we can be contacted by phone toll free at (888) 492-1212. The customer MUST be specific as to which service(s) and/or domain(s) are being canceled.
Chargeback and Dispute Policy Bummer Hosting Solutions does not allow chargebacks to occur to its merchant accounts and contracts with VISA, MasterCard, American Express, Discover Card, and PayPal services. It is not recommended to initiate a chargeback hence customer agreed to Terms and Conditions as outlined in this document. Bummer Hosting Solutions will use this document and customer's agreement at the time of order to wholeheartedly fight a chargeback and/or dispute. If customer supplied a valid reason for refund, Bummer Hosting Solutions will gladly apply a refund ONLY if requirements as specified above are met. Any dispute/chargeback attempts will immediately result in suspension of hosting account and other charges applied to the customer credit card under the same order/authorization number. Bummer Hosting Solutions reserves the right to re-charge a customer's credit card anytime in event of a dispute and/or chargeback process.
Lawful Purpose Bummer Hosting Solutions reserves the right to refuse service to anyone. Customers may only use Bummer Hosting Solution's servers and services for lawful purposes. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of Bummer Hosting Solutions management.
Indemnification Customer agrees that it shall defend, indemnify, save and hold Bummer Hosting Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Bummer Hosting Solutions, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Bummer Hosting Solutions against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Bummer Hosting Solution's servers and services; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Bummer Hosting Solution's server.
You Are Placed On Our Mailing List Customer agrees that after signing up for a web hosting service that, Bummer Hosting Solutions will place them on our mailing list. Our mass mailing list is ONLY for occasionally informing our clients about future holiday office hours, server updates, network updates, and anything about hosting service offered which may affect them.
Bummer Hosting Solutions does NOT spam, sell, lend, or trade your email with any other party.
Should you wish to be removed from our mailing list, you can do so by visiting our contact page and entering the email you signed up with in our newsletter box. Select the delete option and then click submit. Your email address will then be removed. You can also remove your email from our mailing list by clicking on the link at the bottom of any mass email we send out.
Disclaimer Bummer Hosting Solutions will not be responsible for any damages your business may suffer. Bummer Hosting Solutions makes no warranties of any kind, expressed or implied for services we provide. Bummer Hosting Solutions disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Bummer Hosting Solutions and its employees. Bummer Hosting Solutions reserves the right to revise its policies at any time without prior notification.
All Sub-Networks, resellers, clients, and customers of Bummer Hosting Solutions must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation.
Copyright 1999-2010 Bummer Hosting Solutions, All rights reserved.