If you are having trouble playing your streaming media files, with DRM, please go to our DRM help page.

Some people may experience problems playing streaming content with DRM installed. Fixing the problem is usually very simple. The most common issues are corrupted and outdated software. Both are very common and easy to fix.

Make sure I.E. is set to allow the user of Active X Controls. Be sure Windows and Media Player have the latest updates applied. You can apply all updates and patches for free at Microsoft Updates. If your software is corrupted or not working correctly Digital Rights Management, this will usually fix the problem.

Attention Mac Users: The DRM, by Microsoft, will not work with the newer Macs using the new operating systems. Please contact Apple and complain loudly about this.

For all other issues with DRM, please go to our DRM help page.