If you encounter problems playing your
files with DRM, you will want to read below.
Digital Rights Management
helps protect streaming audio and streaming
video content. Some people may experience problems playing streaming content with DRM installed.
is the protection of video content using Windows Media DRM.
Playing a Windows Media video with DRM
installed is very easy. For information
on activating your streaming media containing DRM, please visit our DRM activation
page. It's very easy and takes less than 30 second to do!
The DRM problems below are common and usually very easy to fix.
- Use I.E and Windows Media Player - In order
to play live or on-demand video files protected by Windows Media DRM, you
must use the Internet Explorer web browser and Windows Media Player. This is generally not a problem since they are installed
on 99% of all computers purchased. Please note, people using older Mac computers will not be able to install or play videos with
DRM protection. As of May 2006, Mac computers running Intel processors have the ability to run Windows Microsoft software, thus
allowing the installation and playing of Windows Media videos protected by DRM. Please visit Microsoft and
download the latest Windows
Media Player here and make sure you have the latest updates and patches, so you can enjoy your video streaming content.
- Play Putton Does Not Become Active - Microsoft issues a few updates for the Windows
Media Player on October, 2007. As a result, once in a while the Play button will not become active. You can fix the problems by using one
of the following links.Visit
MS Knowledge Base Article 919589 and learn
more about the above security issues causing this problem and what you can do to fix it.
- Allow for Active X
Controls - Make sure I.E. is set to allow the use of Active X Controls. The configuration can be found in the Tools link at
the top of Internet Explorer. Also, be sure that any third party software running on your computer such as firewalls or anti spyware
are not blocking the Active X Controls. If you can't configure the third party software, you may have to temporarily shut it down in order to
activate your video content protected by DRM. Once your on-demand video
content has been activated, you won't have any more problems.
- Apply all Microsoft
Window updates to I.E. and Windows Media Player. - Many times the software can't activate videos protected with DRM
because the software is corrupted or out of date. There are times that computers 1 - 2 months old will have corrupted software. This is
usually due to a bad install of the operating system or additional software after the computer was purchased. Be sure that Internet
Explorer and Windows Media Player have the latest updates and patches applied. You can apply all updates and patches at the
Microsoft website for free. Many time this will
fix the problem.
- License not valid or license not found - When activating your
audio and video files so that you can play them, you may receive the following errors:
The above errors are received when there is a communication error between the
computer where the on-demand video file resides and the Bummer Hosting Solutions
dedicated DRM servers. This is a temporary problem which generally resides on the network of your ISP or on the net between you
and the DRM servers. If you wait 5 - 10 minutes, their network will clear up and you will be able to activate your license.
- Specified license is not valid
- License can not be found
For additional information on activating your streaming media containing DRM, please visit our
page. It's very easy and takes less than 30 second