If you encounter problems playing your streaming media files with DRM, you will want to read below. Digital Rights Management helps protect streaming audio and streaming video content. Some people may experience problems playing streaming content with DRM installed. DCMA is the protection of video content using Windows Media DRM.

Playing a Windows Media video with DRM installed is very easy. For information on activating your streaming media containing DRM, please visit our DRM activation page. It's very easy and takes less than 30 second to do!

The DRM problems below are common and usually very easy to fix.

1. Play Putton Does Not Become Active - Microsoft issues a few updates for the Windows Media Player on October, 2007. As a result, once in a while the Play button will not become active. You can fix the problems by using one of the following links.
   • Security Component Upgrade 1
   • Additional Security Component Upgrade Help

   Visit MS Knowledge Base Article 919589 and learn more about the above security issues causing this problem and what you can do to fix it.

2. Use I.E and Windows Media Player - In order to play live or on-demand video files protected by Windows Media DRM, you must use the Internet Explorer web browser and Windows Media Player. This is generally not a problem since they are installed on 99% of all computers purchased. Please note, people using older Mac computers will not be able to install or play videos with DRM protection. As of May 2006, Mac computers running Intel processors have the ability to run Windows Microsoft software, thus allowing the installation and playing of Windows Media videos protected by DRM. Please visit Microsoft and download the latest Windows Media Player here and make sure you have the latest updates and patches, so you can enjoy your video streaming content.

3. Allow for Active X Controls - Make sure I.E. is set to allow the use of Active X Controls. The configuration can be found in the Tools link at the top of Internet Explorer. Also, be sure that any third party software running on your computer such as firewalls or anti spyware are not blocking the Active X Controls. If you can't configure the third party software, you may have to temporarily shut it down in order to activate your video content protected by DRM. Once your on-demand video content has been activated, you won't have any more problems.

4. Apply all Microsoft Window updates to I.E. and Windows Media Player. - Many times the software can't activate videos protected with DRM because the software is corrupted or out of date. There are times that computers 1 - 2 months old will have corrupted software. This is usually due to a bad install of the operating system or additional software after the computer was purchased. Be sure that Internet Explorer and Windows Media Player have the latest updates and patches applied. You can apply all updates and patches at the Microsoft website for free. Many time this will fix the problem.

5. License not valid or license not found - When activating your audio and video files so that you can play them, you may receive the following errors:
   • Specified license is not valid
   • License can not be found

   The above errors are received when there is a communication error between the computer where the on-demand video file resides and the Bummer Hosting Solutions dedicated DRM servers. This is a temporary problem which generally resides on the network of your ISP or on the net between you and the DRM servers. If you wait 5 - 10 minutes, their network will clear up and you will be able to activate your license.

For additional information on activating your streaming media containing DRM, please visit our DRM activation page. It's very easy and takes less than 30 second to do!